Complaints Procedure

All goods are supplied SALE or RETURN. If you are not entirely satisfied with goods supplied we will immediately refund your money in full upon receipt of the goods returned in saleable condition within 28 days of purchase. Wherever possible, alternative goods will be offered to replace unsatisfactory or faulty goods. Incorrect deliveries will be rectified (stock allowing) immediately and dispatched the same day.

All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and satisfactorily manner should be notified by Post within 7 working days of receipt of goods to:

Ecco Shop, 7 St. Stephens Plain, Norwich, Norfolk, NR1 3QJ

You can also contacts us by email: enquiries@shoesbypost.co.uk by phone on 01603 764400

All complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint being registered. All disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered.

This does not affect your statutory rights.

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